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Customer ExperienceCustomer Experience
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The Server’s Guide to Marketing: Why Your Registration Numbers Are Just Empty Tables
May 31, 2025

The Server’s Guide to Marketing: Why Your Registration Numbers Are Just Empty Tables

Why your $2 tip taught me more about customer success than your conversion funnel ever will.

Rachel Elnar
Rachel Elnar
Podcast EpisodesPodcast Episodes
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Cheers & Tiers: How Victor Davila Leads Five Communities Without Losing His Mind
May 25, 2025

Cheers & Tiers: How Victor Davila Leads Five Communities Without Losing His Mind

Sometimes you meet someone who’s involved in so many creative communities that you wonder if they’ve secretly figured out how to clone themselves. Enter Victor Davila—Orlando-based illustrator, UCF professor, AIGA national board member, Creative Mornings host, Giant Illustrators founder, and apparently the human equivalent of a Swiss Army knife for design leadership.

Rachel Elnar
Rachel Elnar
Podcast EpisodesPodcast Episodes
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Cheers & Tiers: Community Building & Miami Beds, My Chat with Wendy Quesinberry
May 20, 2025

Cheers & Tiers: Community Building & Miami Beds, My Chat with Wendy Quesinberry

Erik Cargill recounts that his episode felt less like a recording and more like swapping stories over drinks...in a Miami bar where beds replaced barstools. That’s exactly what happened when Wendy Quesinberry joined Rachel and me on Cheers & Tiers.

Erik Cargill
Erik Cargill
Customer ExperienceCustomer Experience
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Your Customers Want to Belong, Not Just Buy
May 16, 2025

Your Customers Want to Belong, Not Just Buy

Through community-driven events, I’ve watched businesses soar when they stop treating prospects like sales targets and start treating them like humans craving connection. The difference? Night and day.

Rachel Elnar
Rachel Elnar
Event HostingEvent Hosting
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From Awkward to Awesome: The Secret Sauce of Memorable Interviews with Design Leaders
Apr 20, 2025

From Awkward to Awesome: The Secret Sauce of Memorable Interviews with Design Leaders

I’ve hosted hundreds of conversations from Adobe Creative Jams to General Assembly’s Brilliant Minds series, from Cheers & Tiers podcast episodes to countless industry panels—I’ve learned that interviewing is less about perfect questions and more about creating genuine human moments.

Rachel Elnar
Rachel Elnar
Podcast EpisodesPodcast Episodes
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Cheers & Tiers: When AIGA Legends Gather, a chat with Mike Joosse
Apr 14, 2025

Cheers & Tiers: When AIGA Legends Gather, a chat with Mike Joosse

Mike Joosse, Group Studio Director of Brand Design at VML, shares how attending a record-breaking ten AIGA leadership retreats shaped his approach to creative community-building and design leadership. From volunteer to chapter president to national director, his AIGA experiences have become the blueprint for his current role connecting design professionals across the country.

Rachel Elnar
Rachel Elnar
Podcast EpisodesPodcast Episodes
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Cheers & Tiers: A Whimsical Wander with David Jon Walker
Apr 07, 2025

Cheers & Tiers: A Whimsical Wander with David Jon Walker

Oh, what a delightful chat we had with the ever-moving, ever-creating David Jon Walker! While Erik and I settled into our virtual seats for this episode, David joined us fresh from his daily run in New Haven—the man literally never stops!

Rachel Elnar
Rachel Elnar
Podcast EpisodesPodcast Episodes
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Cheers & Tiers: Paul Mendoza on Building Design Communities with Joy
Apr 01, 2025

Cheers & Tiers: Paul Mendoza on Building Design Communities with Joy

This episode highlights Paul’s formative experiences at AIGA leadership retreats, particularly his first in Grand Rapids, Michigan in 2015, and recounts his show-stopping karaoke performance that made him instantly recognizable among AIGA leadership.

Rachel Elnar
Rachel Elnar
Self-DevelopmentSelf-Development
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Network = Net Worth: The Truth About Community & Career Success
Mar 24, 2025

Network = Net Worth: The Truth About Community & Career Success

Ever notice how some people seem to float effortlessly from opportunity to opportunity while others with identical skills struggle to get noticed? Spoiler alert: it’s rarely about talent alone.

Rachel Elnar
Rachel Elnar
Podcast EpisodesPodcast Episodes
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Cheers & Tiers: Christine Sheller on Finding Your Place
Mar 22, 2025

Cheers & Tiers: Christine Sheller on Finding Your Place

This episode highlights Christine's journey from Philadelphia to Los Angeles and offers a fascinating glimpse into how design leadership communities can shape careers and create lasting connections.

Rachel Elnar
Rachel Elnar
Creative CommunityCreative Community
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From Pyramids to Podcasts: Capturing Community Memories In Conversations
Mar 20, 2025

From Pyramids to Podcasts: Capturing Community Memories In Conversations

This article is a behind-the-scenes look at how Cheers & Tiers: Design Leadership Tales Retold came to life—a podcast where my co-host Erik Cargill and I celebrate the bonds, stories, and exciting, tangled adventures of design community leaders.

Rachel Elnar
Rachel Elnar
Podcast EpisodesPodcast Episodes
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Cheers & Tiers: Cultivating Community with Bridge Builder Josh Silverman
Mar 18, 2025

Cheers & Tiers: Cultivating Community with Bridge Builder Josh Silverman

Chatting with Josh was like stepping into a whirlwind of wit, wisdom, and a hefty dose of inspiration.

Rachel Elnar
Rachel Elnar
Intentional community-building and practical leadership insights. Join us to craft spaces where creativity and community flourish together.

Together by Design

Intentional community-building and practical leadership insights. Join us to craft spaces where creativity and community flourish together.

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